Customer Service & Policies

1. Purchasing & Shipping

Diligrow serves as our official brand showcase and customer support hub. To provide you with the fastest and most reliable service, all purchases are securely processed and fulfilled through our official Amazon store.

  • Shipping & Tracking: Because your order is shipped directly by Amazon, all delivery speeds, shipping costs, and tracking details are managed by Amazon. Please check your Amazon account for real-time updates on your delivery.

2. Returns & After-Sales Support

  • Returns & Refunds: We strictly adhere to Amazon's standard return policy. If you need to return an item for a refund, please initiate the process directly through your Amazon "Returns & Orders" page.
  • Product Support: If you have questions about using your Aquameter or other Diligrow products, or if you encounter any quality issues, we are here to help! Please reach out via our Contact page.
    *Note: Please include your 17-digit Amazon Order Number when submitting a form so we can assist you as quickly as possible.

3. Privacy Policy - Simplified

We believe in keeping things simple and secure. Because we do not process transactions directly on diligrow.com, we do not collect, process, or store your credit card or payment information.

  • Data We Collect: We only collect the information you voluntarily share with us via our Contact Form (such as your name, email address, and Amazon order number) solely for the purpose of resolving your customer service inquiries.
  • Cookies & Analytics: Our website uses basic cookies provided by our platform to ensure the site functions smoothly and to help us understand general, anonymous traffic patterns. We never sell your personal information to third parties.